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MYSTERY SHOPPING

Shopping Spree

DO YOU KNOW WHAT IS HAPPENING WHEN YOU ARE NOT AROUND?

At Create Connections Consulting, our Mystery Shopping services offer you a powerful tool to measure, manage, and enhance the customer experience across every touchpoint. By becoming “your customer” we provide invaluable insights that reveal what it’s truly like to interact with your business.

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We will help you:​

  • Understand current customer satisfaction

  • Identify gaps in service and training

  • Uncover opportunities for improvement

  • Create brand consistency across locations

  • Drive excellence that boosts customer loyalty

  • Improve suggestive selling and upsells to drive more sales

  • Ensure compliance with legal requirements to avoid penalties

MYSTERY SHOPPER OPTIONS

Shopping

Onsite

Our trained evaluators simulate real customer visits to assess everything from the quality of service to store cleanliness, employee behavior, and product knowledge.

Phone Call

Telephone

Our telephone mystery shoppers place calls as typical customers, and assess everything from initial greetings, customer handling and problem resolution skills.

Online Shoes Shopping

With Onsite or Telephone Mystery Shopping, You Can Expect

We offer tailored mystery shopping programs that align with your specific business goals.

Comprehensive Evaluations 

In-depth assessments covering key areas such as customer service, product presentation, and staff professionalism.

Objective Insights

Unbiased and thorough evaluations based on real-world customer experiences.

Custom Reports

Clear, detailed feedback with actionable recommendations for improvement.

Consistency

Ongoing assessments to track progress and maintain high standards.

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