We go beyond simply identifying issues, our goal is to dive deep into the behavioral and operational factors that shape customer satisfaction and show you how to change them. We assess staff adherence to training and much more ensuring that every aspect of your business is optimized for success.

 

• Standard Training Programs - Training programs that cover the basics of customer service and help establish the foundation of your brand.

 

• Post Audit Training - Strategize and create a customized training plan to address the gaps that were identified in the evaluations and areas that need improvement.

 

• New Hire Onboarding - Training of customer excellence principles and brand awareness expectations for new employees.

 

• Refresh Training - Training for current employees to keep service levels consistent and brand expectations top of mind. Monthly, quarterly and annual training programs available.

 

• Customized Training Programs - Every company is different, we make sure your training programs are too. Customized training for companies that want a little more than the standard or have unique challenges and concerns that need to be addressed.

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